Do you have your entire inventory listed on your Web site?

No. Our Web site reflects only a small portion of our inventory. If there are items you are interested in viewing or purchasing, but you cannot find on our Web site, please ask.

How do I purchase item(s)from MJewelry.com?

• Add the item(s) you would like to purchase by clicking the “Add to Cart” button.
• Click the shopping cart icon in the upper right hand corner of the page. This will take you to the shopping cart page.
• You can make changes to your shopping cart using the quantity text box, remove checkbox, and “Update cart” button.
• Click the “Continue to checkout” button.
• You must login (or create an account and then login) to continue. After logged in, you will enter your billing information, shipping information, and payment information.
• After your order has been submitted, you can print a receipt.
• You can track your order by visiting your “My Account” page and clicking the “My Order History” icon.

Can I order jewelry repair service on MJewelry.com?

We currently do not offer jewelry/watch repair service via the Internet. We invite you to call or visit our store to order jewelry/watch repair service.

What does it mean if an item says it is:

• In stock: This means the item is in stock and will ship after we have verified and processed your payments and shipping address.
• Not in stock: This means we do not currently have the item in our inventory. We recommend you log in and add the item to your wish list. This will allow you to save the item and track if it becomes available again. Additionally, you are welcome to call us and we will attempt to reorder the item.
• Backordered: This means we do not currently have the item in our inventory, but we anticipate receiving replenishment soon. The amount of time replenishment takes is variable, so we cannot guarantee how long it will be until your order ships. If we learn that it may take longer than 30 days to fulfill a backordered item, you will have the opportunity to cancel the order.
• This item usually ships in 1 to 5 days: This means your order will ship 1 to 5 days after we have verified and processed your payments and shipping address.

When I place an item in my cart, is the item reserved for me?

Unfortunately, many of our products are of a limited quantity and we cannot guarantee that an item in your cart will be reserved. To ensure the item is added to your order, you must complete the order and make payment.

If an item I ordered I backordered, can I cancel the order without further obligation?

Absolutely. You can always cancel a backordered item and you will not be charged for that item.

Once I place an order, am I guaranteed to get the item?

Due to the nature of our products and our business, it is possible that inventory fluctuations and price changes can occur between the time you place your order and the time your order is fulfilled. It is also possible that a pricing mistake has been made. Therefore, it is necessary that we reserve the right to cancel orders in the event that product is unavailable or the price has changed. We regret any inconvenience this may cause.

Shipping

When does my order ship?

If the item is in stock, your order will ship after we have verified and processed your payments and shipping address. If your order includes multiple items and one of the items is backordered, we may hold your order until all items are in stock. In some cases, we may ship items as they become available.

Is my shipment insured?

Items you purchase from us are fully protected against loss or damage in transit. Please see our terms and conditions for more information.

Do I have to sign to receive my shipment?

Generally you will be required to provide an adult signature to receive a package from the carrier.

Can I request an appraisal for items I purchase?

We can provide an appraisal for most items you purchase from us at no additional cost. Please contact us with your order number to request an appraisal.

How to I return/exchange an item?

Our policy for online orders is not to refund your purchase price, but to allow you to exchange any item purchased toward the price of another item of equal or greater value. Any items being exchanged must be in new condition, without any signs of wear. We guarantee the products we sell 100% against defects. If you receive a defective product or you receive the wrong item, you must contact us in writing within 5 days of your purchase date. After we confirm your order, we will provide approval for you to return the defective product to us. The item must be returned in the same condition it was shipped by us, postage paid. We must receive the product within 20 days after we provide you with approval for the product return. Once we receive and inspect the item, we will ship out a replacement product to you. Products returned to us without an RMA number or prior approval will not be replaced and you will be responsible for return shipping charges.

If we are out of stock on an item being returned or exchanged, we will either provide you with a similarly priced item or we will refund your original purchase price.

Where is Meierotto Jewelers located?

Meierotto Jewelers is a family business located in Kansas City, Missouri. Founded in 1979, we have grown to be one of the largest independent jewelry stores in the United States by providing our customers with a fabulous selection of merchandise, outstanding service and fair prices.